For Sixth Straight Year, Verizon Wireless Leads in Wireless Customer Satisfaction

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Tom Pica
Thomas.Pica@VerizonWireless.com
908-559-7516

05/19/2009

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BASKING RIDGE, NJ — Are you satisfied with the quality of products and services from your wireless carrier? Verizon Wireless customers are! For the sixth consecutive year, Verizon Wireless led the industry in customer satisfaction in the American Customer Satisfaction Index (ACSI) survey, released today.

The wireless industry overall received its highest marks for customer satisfaction ever, with Verizon Wireless leading the industry once again. Verizon Wireless scored above the industry average and jumped 3 percent higher than last year to continue its lead over the other national wireless companies included in this year’s study.

Verizon Wireless is the nation’s wireless leader in customer loyalty, based on company retention and churn (turnover) rates published in quarterly earnings reports by the largest wireless carriers. For the past 18 quarters, Verizon Wireless has led the wireless industry in customer loyalty based on lowest churn rates. In the first quarter of 2009, Verizon Wireless posted an industry-low churn rate of 1.47 percent.

The ACSI is produced by the Stephen M. Ross Business School at the University of Michigan, in partnership with the American Society for Quality (ASQ) and the international consulting firm, CFI Group.

For more information about Verizon Wireless products and services, visit a Verizon Wireless Communications Store, call 1-800-2 JOIN IN or go to www.verizonwireless.com.

About Verizon Wireless
Verizon Wireless operates the nation’s most reliable and largest wireless voice and data network, serving more than 86.6 million customers. Headquartered in Basking Ridge, N.J., with more than 86,000 employees nationwide, Verizon Wireless is a joint venture of Verizon Communications (NYSE: VZ) and Vodafone (NYSE and LSE: VOD). For more information, visit www.verizonwireless.com. To preview and request broadcast-quality video footage and high-resolution stills of Verizon Wireless operations, log on to the Verizon Wireless Multimedia Library at www.verizonwireless.com/multimedia.